Privacy Policy

Last updated: September 2026

This privacy policy explains how All Counties Climate Co ("we", "us", "our") collects, uses and protects your personal information when you visit allcountiesclimate.co.uk, make an enquiry, or use our air conditioning and boiler installation services.

We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who we are

All Counties Climate Co is the data controller for the personal information described in this policy.

  • Legal name: All Counties Climate LTD

  • Company number: 17385878

  • Registered address: Faulkner House, 31 West Street, Wimborne, Dorset, England, BH21 1JS

  • Email: hello@allcountiesclimate.co.uk

  • Phone: 07730007621

If you have any questions about this policy or how we handle your data, please contact us using the details above.

What information we collect

Information you give us

When you fill in our enquiry or quote request form, contact us by phone, email or social media, or become a customer, we may collect:

  • Your name

  • Email address and phone number

  • Property address and postcode

  • Details about your property and requirements (for example, the rooms you want cooled, your current boiler, or photos you choose to send us)

  • Your preferred contact times and method

  • Any other information you choose to include in your message

If you go on to have work carried out, we will also hold details of the quote, the installation, the equipment fitted, appointment dates, invoices and payments.

Information collected automatically

When you visit our website, some information is collected automatically, such as your IP address, browser type, device type, pages visited and how you arrived at the site. This is collected through cookies and similar technologies (see "Cookies" below).

We use Google Search Console to understand how our website performs in Google search results. Search Console provides us with aggregated data (such as the search terms people used to find us and the number of clicks) and does not identify individual visitors to us.

How we use your information and our lawful basis

Purpose Lawful basis Responding to your enquiry and preparing a quote Taking steps at your request before entering into a contract Arranging surveys, carrying out installations, servicing and aftercare Performance of a contract Registering product warranties with manufacturers Performance of a contract / legitimate interests Notifying building control of boiler installations (via Gas Safe Register) and keeping records required under F-gas regulations for air conditioning systems Legal obligation Keeping financial and tax records Legal obligation Following up on a quote you haven't responded to Legitimate interests (helping you complete your enquiry) Sending service reminders to existing customers Legitimate interests (you can opt out at any time) Understanding how our website is used and improving it Legitimate interests / consent where cookies are involved Sending marketing emails or messages Consent (you can withdraw at any time)

We will never sell your personal information.

Who we share your information with

We only share your information where necessary, with:

  • Engineers and installers carrying out work at your property on our behalf

  • Equipment manufacturers, to register warranties on products installed

  • Gas Safe Register and local authority building control, where we are legally required to notify them of boiler installations

  • Service providers who help us run our business, such as our website host (Squarespace), our form provider ([form provider name]), email and cloud storage providers, and accounting software. These providers only process your data on our instructions

  • Professional advisers, such as accountants, insurers and legal advisers

  • Regulators, law enforcement or courts, where we are required to by law

International transfers

Some of our service providers (such as Squarespace and Google) may store or process data outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK-US Data Bridge, the UK International Data Transfer Agreement, or other approved mechanisms.

How long we keep your information

  • Enquiries that don't lead to work: up to 12 months from your last contact with us

  • Customer records (quotes, invoices, payments): 6 years after the end of the financial year in which the work was completed, as required for tax purposes

  • Installation and equipment records: for the length of any manufacturer warranty or guarantee on the equipment we fitted, or as long as required by gas safety and F-gas regulations, whichever is longer

  • Marketing preferences: until you withdraw consent or ask us to stop

After these periods, we securely delete or anonymise your information.

Cookies

Cookies are small text files placed on your device when you visit a website.

Essential cookies. Our website is hosted on Squarespace, which uses cookies that are strictly necessary for the site to function and stay secure. These do not require your consent.

Analytics cookies. We may use Google Analytics 4 to understand how visitors use our website, such as which pages are most popular and how long people stay. Google Analytics uses cookies to collect this information. We will only set analytics cookies if you give your consent through our cookie banner, and you can change your choice at any time.

You can also control or delete cookies through your browser settings. Blocking essential cookies may affect how the website works.

For more information about how Google uses data, see Google's privacy policy.

How we keep your information safe

We use appropriate technical and organisational measures to protect your personal information, including secure, password-protected systems and limiting access to people who need it to do their job. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Correct information that is inaccurate or incomplete

  • Erase your information, in certain circumstances

  • Restrict how we use your information, in certain circumstances

  • Object to us using your information, including for direct marketing

  • Data portability, meaning you can ask for your information in a portable format

  • Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at [privacy/contact email]. We will respond within one month. There is normally no charge.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

Links to other websites

Our website and social media pages may link to other websites. We are not responsible for the privacy practices of those sites, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.